Processing and Shipping

Most items are ready to ship. However, customizable items require 7-10 days for production and processing. Once your item is ready, I usually ship using UPS / USPS ground service, which can take up to a week to arrive. Your package will be shipped with a packing list and will include a tracking number and insurance that comes standard with the UPS / USPS service. Please verify your shipping address before completing the purchase.  Additional shipping costs will be charged to you if the package is returned undeliverable and needs to be rerouted.

Return Policy

I hope you'll always be happy and satisfied with your purchases. But just in case, returns are accepted within 30 days of purchase for original art and ready made items (except wearable accessories, for sanitary and health reasons). Items must be unused, in original packaging, in undamaged and sellable condition. Please contact me via e-mail at thepapercauldronbyjmedina@gmail.com prior to returning your item to be sure all conditions are met. Customer is responsible for return shipping costs.  A refund will be issued upon receipt and inspection of the returned item, minus the initial shipping cost. 

No returns/refunds are permitted for digital/downloadable products and customized items.

Digital Downloads

All digital download products are for PERSONAL USE ONLY and cannot be modified, redistributed, resold, or used for any commercial purpose without the written permission of the artist (Jaycee Medina, owner of The Paper Cauldron).